Support
Support
A person reads this. Same business day.
No portal, no case number, no queue position. Email or call and you get someone who can actually act on it — approve a replacement, fix a seat, sort out a charge.
Sheridan, WY 82801
Requesting a replacement
You have 72 hours from delivery. Reply to your order email with the row numbers you're disputing, or use the form at the bottom of this page and include your order number. Replacements go out inside the same 24-hour window as a new order.
You don't need to explain or justify each row. Send the numbers and we'll verify them on our end.
What we replace
- ✓Disconnected or non-working numbers
- ✓Contacts confirmed deceased
- ✓Duplicate records within the same sheet
- ✓Records outside the stated parameters of the product you bought
What we don't
- ✗Accurate records that didn't answer, weren't interested, already had coverage, or didn't buy. That's dialing, not data
- ✗Records in states you aren't licensed in. Every sheet is multi-state and the distribution is published before purchase
- ✗Anything after the 72-hour window closes
Check the state distribution before you buy. It's the single most common reason someone asks for a replacement we can't give. If your licensing footprint is narrow, start with a smaller tier and see how the mix lands.
Stopping text messages
Reply STOP to any message and you're off the list immediately — you'll get one confirmation and nothing after that. You can also email or call us and ask to be removed; we process it the same business day.
STOPEnds all messages. Also honored: END, CANCEL, UNSUBSCRIBE, QUIT.
HELPReturns our program name and support contact details. Also honored: INFO.
STARTRe-subscribes a number that previously opted out. Also honored: UNSTOP, YES.
Full details on what we send and how often: our messaging program.
Common questions
When will my sheet arrive?
Within 24 hours of purchase, and usually well inside that. It goes to the email on your account. If 24 hours have passed and nothing has landed, check your spam folder first, then email us — something has gone wrong and we'll fix it that day.
How do I cancel a dialer seat?
Email us at least 5 days before your renewal date and the seat ends at the close of the current period. We don't prorate a partial month that's already started. There's no cancellation fee and no minimum term.
Are the records exclusive to me?
Ask us before you buy — it depends on the product and the tier. Email with the specific sheet you're looking at and we'll tell you straight rather than leaving you to infer it from the product page.
Which states are in a sheet?
Every sheet is multi-state and the distribution is published on the product before purchase. If you want the exact breakdown for a tier you're considering, email us and we'll send it. Buying into states you aren't licensed in is not a replaceable condition, so it's worth the two minutes.
Can I share a sheet with my downline or another agency?
No. Records are licensed to you, for your own use, at the seat count on your order. Redistributing them — to a downline, an affiliate, or a partner agency — voids replacement and terminates the license. We embed seeded records and watermarks and we do check. If you need a multi-agency arrangement, ask and we'll price it properly.
Am I responsible for DNC scrubbing and compliance?
Yes. We scrub before delivery against the federal registry, applicable state registries, and internal suppression lists, but that's a service and not a transfer of responsibility. You need your own DNC subscription, your own internal do-not-call list, your own messaging registration if you text, and your own read on the TCPA and your state's statutes. We're not a law firm and nothing we provide is legal advice.
I was charged twice.
Email us and we'll refund the duplicate in full. It goes back to the original payment method and typically posts within 5 to 10 business days depending on your bank. Contact us before filing a dispute — we can almost always resolve it faster than a chargeback can.
How do I get my data deleted?
Email us and we'll handle it, subject to records we're required to keep for tax and consent-evidence purposes. If you're a consumer who believes your information appears in a record we've licensed, tell us the phone number or email address and we'll add it to our suppression list and pass the request upstream to the originating provider. See our privacy policy.
Sheridan, WY 82801, United States
(727) 699-3470 · info@mojavtechnologiesllc.com
Mon–Fri, 9:00 AM – 6:00 PM ET